NCR Secure Pay: Error: Cannot process toreversal: original transaction too old

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NCR Secure Pay: Error: Cannot process toreversal: original transaction too old

Summary:

Error attempting to void a DEBIT transaction from the NCR Secure Pay portal: 

Error: Cannot process toreversal: original transaction too old 

Workaround: If the ticket exists in Counterpoint, void (if unposted) or issue a return the ticket. If the ticket is not available in CounterPoint to issue a refund to the card, create a new Return ticket or refund cash back to the customer. 

 

Solution:

This restriction has been removed. 

If seen, please escalate to Support.SQL@ncr.com and include details. (Original transaction date/time, Void attempt date/time, counterpoint.log to show the error message). Confirm with the processor if they allow voids on Debit transactions and if there are any limitations on doing so. 

Reference CP-7314 / CP-4866

 

 

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